Personal Reflection – Get to the Why First


Personal Reflection Questions

1. Why is it important to focus on the “why” behind client requests, rather than just the “what” and “how”?

2. How can asking probing questions to uncover the “why” help you create more effective Salesforce solutions?

3. What are some strategies for tactfully guiding conversations towards the “why” when clients are focused on specific requests or directives?