Return to course: Firewall the Frenzy and Frustration
Firewall the Frenzy and Frustration
Grades
Lesson
Lesson - Firewall the Frenzy and Frustration
Reflection
Personal Reflection - Firewall the Frenzy and Frustration
Discussion Reflection - Firewall the Frenzy and Frustration
Test Your Knowledge
Quiz - Firewall the Frenzy and Frustration
Weekly Cohort
Cohort Sync - Firewall the Frenzy and Frustration
Cohort Activities - Firewall the Frenzy and Frustration
Cohort Discussion - Firewall the Frenzy and Frustration
Quiz – Firewall the Frenzy and Frustration
It's beneficial for a project lead to share all client-induced stress with their team to promote transparency.
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True
False
Firewalling the frenzy involves creating a literal firewall within the project management software to block out negative communications.
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True
False
As a consultant, it is part of your job to absorb and internalize all the stress and anxiety expressed by the client.
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True
False
What is the primary role of a consultant when 'firewalling the frenzy' from a stressed client?
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To communicate all of the client's stress to the team to prepare them for potential issues
To act as a buffer, protecting the team from unnecessary stress while addressing client concerns.
To demand that the client stops expressing their stress to maintain a positive environment
To ignore the client's stress as it is not the consultant's responsibility
Which of these is NOT a recommended action when dealing with a client's stressful behavior?
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Listening empathetically to the client's concerns
Blaming the client for poor planning and unrealistic expectations
Reassuring the client about what can realistically be achieved
Setting clear boundaries on what will be communicated to the team
How should a consultant handle a situation where a client is pushing for a tighter deadline due to their own stress?
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Immediately agree to the new deadline to alleviate the client's stress
Discuss the implications of the new deadline and renegotiate project terms if necessary
Transfer the pressure to the team to meet the new deadline
Use humor to deflect the conversation and avoid committing to the new deadline
When a client's anxiety is directed at you, what is an appropriate first step to 'firewall the frenzy'?
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Immediately end the call or meeting to avoid confrontation
Provide a detailed explanation of why their stress is misplaced
Acknowledge their feelings and clarify your role and capabilities
Redirect the blame back to the client to show them the inappropriateness of their behavior
Why is it important not to let the client's stress affect the internal project team?
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It can lead to decreased productivity and morale within the team
The team prefers to work in complete isolation from the client
Stress is an unavoidable part of any project, so shielding the team is unnecessary
Team members should only communicate with the client directly, not through the consultant
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