Return to course: Clients Respect Where You Inspect and Interject
Clients Respect Where You Inspect and Interject
Grades
Lesson
Lesson - Clients Respect Where You Inspect and Interject
Reflection
Personal Reflection - Clients Respect Where You Inspect and Interject
Discussion Reflection - Clients Respect Where You Inspect and Interject
Test Your Knowledege
Quiz - Clients Respect Where You Inspect and Interject
Weekly Cohort
Cohort Sync - Clients Respect Where You Inspect and Interject
Cohort Activities - Clients Respect Where You Inspect and Interject
Cohort Discussion - Clients Respect Where You Inspect and Interject
Quiz – Clients Respect Where You Inspect and Interject
Clients always prioritize project deliverables over their day-to-day responsibilities.
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True
False
Recording calls and capturing reverse demos can help create accountability artifacts for the project.
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True
False
Consultants should avoid bringing up outstanding client deliverables during meetings to maintain a positive relationship.
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True
False
What is the main benefit of asking clients to demonstrate their current processes during meetings?
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It allows the consultant to criticize the client's existing systems
It helps gather important information and creates accountability
It gives the client an opportunity to showcase their expertise
It extends the meeting time and billable hours for the consultant
How can project workbooks and action item lists be used to promote accountability?
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By keeping deliverables and tasks hidden from the client
By regularly reviewing outstanding items during client meetings
By assigning all responsibilities to the consultant
By using them only at the end of the project to assess performance
What is the purpose of recording calls and capturing reverse demos as project artifacts?
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To embarrass clients who have not completed their deliverables
To support accountability, conversations, and document progress over time
To share sensitive client information with other consultants
To inflate the project budget and scope
How should consultants approach the balance between accountability and positive client relationships?
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By prioritizing accountability over all other considerations
By avoiding any discussions about outstanding deliverables or progress
By inspecting and interjecting in a tactful, respectful manner while framing accountability as a mutual goal
By threatening to terminate the project if deliverables are not met
What is the organizational impact of encouraging a proactive approach to client engagement and accountability?
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Increased project delays and client dissatisfaction
Improved project outcomes, stronger relationships, and a culture of transparency
Reduced consultant billable hours and project profitability
Strained relationships between consultants and client stakeholders
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