Personal Reflection – Artifacts: Test Plans


Personal Reflection Questions

1. Reflect on an interaction with a client who struggled to understand or use a new system or technology. How did you address their concerns, and what approaches would you use now, especially in the context of utilizing test plans?

2. Consider a project where clear communication could have changed the outcome. How might a well-structured test plan have impacted this situation?

3. In what ways do you think comprehensive test plans empower clients during the acceptance phase of a Salesforce project, and how does this empowerment influence overall project success and client satisfaction?

4. Describe a time when client feedback significantly altered your approach to a project. How did this feedback enhance the final result, and how could a test plan have facilitated this process at an earlier stage?