Return to course: Adoption Accelerators
Adoption Accelerators
Grades
Lesson
Lesson - Adoption Accelerators
Reflection
Personal Reflection - Adoption Accelerators
Discussion Reflection - Adoption Accelerators
Test Your Knowledge
Quiz - Adoption Accelerators
Weekly Cohort
Cohort Sync - Adoption Accelerators
Cohort Activities - Adoption Accelerators
Cohort Discussion - Adoption Accelerators
Quiz – Adoption Accelerators
Clients are generally more motivated to change to a new system when they see positive improvements over their current system.
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True
False
Resistance to new systems like Salesforce often stems from a fear of increased transparency and accountability.
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True
False
Adoption accelerators are unnecessary if the new system has more advanced features than the old one.
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True
False
What is an effective strategy for encouraging adoption of a new Salesforce system when replacing an older system that users are comfortable with?
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Ignore the old system's features and focus only on what Salesforce can do
Highlight the negative aspects of the old system to make Salesforce seem better
Identify and integrate the 'gold nuggets' from the old system into Salesforce
Force users to adopt the new system without considering their attachment to the old one
When conducting a reverse demo, what is a Salesforce consultant's primary goal?
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To learn what the client dislikes about their current system
To persuade the client to discard all features of their current system
To understand both the liked and disliked features of the current system
To demonstrate Salesforce's superiority without considering the client's current system
Why is it important to incorporate favored features from a client's current system into the new Salesforce solution?
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It ensures a completely seamless transition with no learning curve
It helps users feel a sense of continuity, which can accelerate adoption
It is a Salesforce requirement for all system migrations
It prevents users from needing any training on the new system
What is the key to making clients open to adopting a new Salesforce solution?
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Overwhelming them with technical details of Salesforce
Showing how Salesforce can replicate and enhance valued features of their old system
Offering financial incentives for adopting the new system
Limiting access to the old system as quickly as possible
How should a consultant address user resistance due to the increased visibility of actions in Salesforce compared to individual legacy systems?
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By downplaying the importance of visibility and transparency
By ensuring that Salesforce will keep all user actions private
By emphasizing the benefits of transparency for organizational accountability
By removing any features related to transparency in Salesforce
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